JetBlue has been in the spotlight recently due to canceled flights and many disgruntled travelers. Last week’s Valentine’s Day Blizzard in the Midwest and Northeast caused many delays, even stranding some JetBlue passengers in planes on the runway for more than 10+ hours.
Today JetBlue announced it would spend up to $30 million on new customer service-oriented programs including a customer bill of rights. JetBlue will be posting the details of their bill of rights on Tuesday afternoon and are inviting the public to share their feedback.
- There is a group advocating for a passenger’s bill of rights for all airlines – I wrote about this in a blog topic just a few weeks ago called What Airlines Can Do.
- USA Today put together a great passenger rights Q & A : Airlines’ actions put spotlight on passenger rights.